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Privacy Policy

We respect your privacy, and promise to use any information we hold about you in a safe and responsible way. By shopping with us, you are agreeing to our Privacy Policy, in particular, our use of your information, as outlined below. We control information we have collected about you, including your purchasing habits with us.

We will use your information in the following ways:

Marketing - We may contact you with promotions we think might interest you, as part of our market research, either by mail, telephone or email.

Training - We randomly monitor calls made to our Customer Services for training. This information will not be used for any other purpose.

If you do not want us to use your information for third party marketing purposes, please write to us at: The Gate Workshop, Baltic Works, Baltic Street, Hartlepool, TS25 1PW.

Any information we collect about customers' browsing and buying habits is used to improve the website and the products and services offered to our customers. It also assists us with the detection and prevention of fraud.

We will collect information from you when processing your orders.

We will automatically collect information such as your browser IP address to make shopping with us easier, for example, remembering your log-in details.

We will use cookies (electronic tags) to monitor your browsing and buying habits on our site, for example, which pages are visited, and whether they are purchased from.

Information we hold about you is securely stored electronically and personal information is encrypted to protect against fraud.

Our courier service will have selected access to your details for delivery purposes only.
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